Microsoft Dynamics CRM (Customer Relationship Management)

Earlier, customer relationship management (CRM) technology was complex, costly, and plagued by poor user adoption. Users who did deploy CRM systems concluded that projects failed to achieve expected returns on investment (ROI). Microsoft Dynamics CRM addresses these challenges with features and capabilities that promote user productivity, business agility, and technical flexibility. With Microsoft Dynamics CRM, you can accelerate revenue growth, identify and manage your most profitable customers, improve customer satisfaction and build continuous success.

CalsoftES can provide the thought leadership and guidance to help you achieve:

Enhance Usability

Encourage user adoption and enable people to work more productively by providing a CRM solution with a familiar, intuitive user interface. Microsoft Dynamics CRM 4.0 delivers CRM functionality and data as an extension of Microsoft Office Outlook so users can work in an environment that they already use and understand.

Streamline Business Processes

Promote consistent, rapid execution of marketing, sales, and service processes with an extensive platform and workflow tools. Microsoft Dynamics CRM 4.0 provides exceptional access to design tools built for end users, power users, and administrators so they can build custom solutions that streamline everyday processes and capture best practices.

Report with Ease

Turn CRM data into actionable insight with wizard-based tools that enable end users to create sophisticated reports without the assistance of the IT department. Microsoft Dynamics CRM 4.0 gives people rapid, relevant access to reporting and data so that they can take faster, better-informed decisions.

Built on the Microsoft .NET Framework and designed for low TCO, Microsoft CRM transforms the way your company improves sales and service profitability, creating an interconnected workplace that extends across business systems and Web services. Microsoft CRM empowers managers, salespeople, and customer service employees with the information they need to focus on selling effectively and delivering quality service that helps to build profitable customer relationships.

CalsoftES can provide the thought leadership and guidance to help you implement Microsoft Dynamics CRM 4.0 giving your employees quick, relevant access to reporting and data so they can make faster, better informed decisions.